Read the practical summary first, followed by the full terms governing our services, quotations and bookings.
These terms apply when you use rosevoyage.de or rosevoyage.in, create an account, submit a flight-search request, accept a quotation or complete a booking. Rose Voyage is a trading name of ShiftUp UG (haftungsbeschränkt), Kolpingstraße 74, 52078 Aachen, Germany. Creating an account does not itself create a paid booking.
ShiftUp UG, trading as Rose Voyage, provides flight search, quotation, booking assistance and coordination services. Flights and related travel services are supplied by airlines and other third parties, whose fare and carriage conditions also apply.
All prices quoted include taxes unless stated otherwise. Optional additions (such as extra baggage, seat selection, or special assistance) may incur separate fees. Payment options and deadlines will be detailed with your quotation. Tickets are only issued after clear payment is received and processed.
It is your sole responsibility to ensure that all passenger names, genders, dates of birth, and travel details are checked carefully before booking. Passenger names must match travel documents exactly. Airlines may charge penalties for changes or reject boarding if names contain spelling errors.
Travellers are solely responsible for acquiring and carrying valid passports, visas, transit permits, health/vaccination declarations, and fulfilling all immigration requirements. We may share general information, but the final checks are your responsibility.
Baggage allowances and seat choices are set by the operating airline. Seat selections and special requests (meals, medical support) are subject to airline approval and are not guaranteed unless confirmed in writing by the carrier.
Under EU and German consumer law (Art. 246a § 1 Abs. 3 EGBGB / § 312g Abs. 2 Nr. 9 BGB, implementing Directive 2011/83/EU), contracts for passenger transport services — including flight bookings — are exempt from the standard 14-day right of withdrawal that applies to most distance contracts. This is because your booking is tied to a specific departure date and airline inventory.
In practice this means: once you confirm a fare and we issue payment instructions or a ticket is booked on your behalf, you cannot withdraw from that booking simply because you changed your mind. Any changes, cancellations, or refunds are instead governed by the airline's fare rules and Section 8 above. Requesting a quote itself is free and non-binding and does not create a contract.
If you submit a lower publicly available fare before confirming and paying for a Rose Voyage booking, we may check whether another suitable quotation is available. This is a comparison service, not a price-match guarantee.
Airlines reserve the right to alter schedules, aircraft types, or cancel routes. In such events, the operating carrier is responsible for re-routing or issuing refunds under applicable passenger rights. We will assist you in coordinating these changes.
Group bookings (typically 10+ passengers), complex multi-city journeys, or special assistance flights are subject to custom contracts, payment schedules, and cancellation policies, which will be provided with your custom quote.
We may use email, WhatsApp or phone for service messages needed to answer an enquiry, manage a quotation or perform a booking. Promotional messages and future-offer marketing are separate and optional; account creation or a quote request is not consent to marketing.
Rose Voyage acts as an intermediary for third-party travel services. Airlines and suppliers remain responsible for the services they operate. Nothing in these terms excludes or limits liability where exclusion is prohibited, including liability for intent, gross negligence, injury to life, body or health, or mandatory consumer rights.
We are not responsible for delays or failures in performance resulting from acts of God, extreme weather, strikes, government lockdowns, wars, pandemics, or other events beyond our reasonable control.
Sample fares and comparison differences shown on the website are illustrations, not live offers or evidence that every customer will save that amount. Actual fares vary by route, date, cabin, baggage, booking class, availability and supplier conditions.
If you encounter issues during your travel planning or booking process, contact us at iamkiran@rosevoyage.de. We will review your complaints and attempt to resolve them quickly and amicably.
German law applies, without depriving consumers of mandatory protections available under the law of their habitual residence. Mandatory jurisdiction rules remain unaffected.
If any clause of these terms is found invalid, the remaining clauses will continue to be valid. We reserve the right to modify these terms. For queries, contact us at iamkiran@rosevoyage.de or call +91 81083 81308.